Action Required : Transition to the New TRAIN Learning Platform
Effective December 10, 2025, The Department of Medical Assistance Services (DMAS) will transition the current Services Facilitation (SF) provider training to a different e-learning platform. SF Training content will be moved to the TRAIN Learning Network, located at the following link: https://www.train.org/. Throughout this transition, DMAS will send ongoing email communications to providers regarding account creation and module availability.
Please Note:
- Deadline: The new system is mandatory for all training after December 9, 2025.
- History Transfer: Providers are encouraged to complete any existing trainings prior to December 9, 2025. All future training activities will be monitored by DMAS and managed via the TRAIN Learning Platform.
- Best Practice: Before the old system closes on December 10, 2025, please ensure you have downloaded and saved all existing module completion certificates. It is best practice to retain these in your personal provider records.
For additional questions or concerns regarding this transition, please email us at cdsf@dmas.virginia.gov. We appreciate your prompt action to create your account.
Click on the module you wish to take, and then click on “Narrated PowerPoint.” The presentation will begin automatically.
Each screen in each Module appears with a control panel at the bottom of the screen. This control panel allows you to do the following:
- You can pause and restart the slide by clicking on the parallel bars at the bottom left of the control panel.
- You can go back and forth through slides by clicking on the arrows at the right of the control panel or by clicking on the slide in the right panel in “outline” mode.
- You can move backward or forward on the same slide by clicking at the appropriate place on the bar to the left of the control panel.
- You can adjust the audio by clicking on the speaker at the bottom left of the control panel.
- You can view the presentation in full screen by clicking the double arrow button on the control panel.
The panel on the right allows you to move from slide to slide (when you click outline) or to view the text for the slide (when you click notes).
Email ppdtechhelp@vcu.edu. Please provide detail information regarding the issue.
For questions about the Services Facilitation Modules Webpage, posted materials, the assessment and certificate process, please email Partnership Technical Help.